Shift : Monday to Friday 8am to 5pm (Remote Friday).
PURPOSE OF THE JOB
The AR Specialist is accountable for managing and collecting delinquent accounts receivable for an assigned customer base to deliver defined outcomes through Owens Corning key performance indicators. This will require relationship building and partnership with internal functions, such as accounting, credit, customer service, pricing, transportation, and sales.
JOB RESPONSIBILITIES
Accountable for reducing delinquency for assigned accounts aligned with OC financial objectives
Collection of past due balances, while maintaining a follow-up system with notes, in accordance with established goals
Monitoring of process quality and testing root cause analysis to drive improvement
Customer/Supplier/Operations escalation management
Develop action plans collaboratively with credit and sales teams to maximize results and mitigate risk
Escalation of customer issues timely to credit and leadership teams "manage up"
Collaborate with credit team to deliver insightful management reporting
Talent Development
Invest in personal growth and development, clearly focused on self-learning and the ability to grow and learn at an acceptable rate
Capture the value of continuous learning and ongoing development opportunities
JOB REQUIREMENTS
Minimum Qualifications:
High School Diploma and 2 years applicable work experience with accounts receivable, collections or cash application
Preferred Experience:
Bachelor's degree
Demonstrated achievement in prior roles and ability to be successful in a team-oriented environment
Working knowledge of Microsoft Excel, Business Intelligence (BI) and SAP ERP software
Basic knowledge /understanding of OC customers, products and markets
Knowledge of billing procedures and collections techniques (e.g. skip tracing)
Knowledge and Abilities:
Initiating action/Gaining commitment
Problem Solving understand and analyze
Tenacity/Driving for results
Financial Knowledge/Financial Skills
Strong oral/written communication skills
Process development and improvements
Personal Characteristics:
Collection techniques/Negotiation skills
Manages time well, prioritizes effectively
Learns and adapts quickly to changing environments
Operates with integrity
Attention to detail
Positive attitude
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