Job Description

Role Description

Otis is seeking a North America CLC Product/Cost Administrator to support the configuration and maintenance of products within eLogistics, Otis’s internally developed Configure, Price, Quote (CPQ) system. This role plays a critical part in ensuring accurate product setup, pricing, and system functionality across the organization. The ideal candidate will bring a strong background in engineering and programming, along with solid elevator product knowledge. Success in this role also requires excellent communication, organizational, and collaboration skills.

This is a remote position, with a preference for candidates located in Connecticut or South Carolina.

On a typical day you will:

• Work closely with engineering and product management leads to design and configure estimating and ordering system (elogistics) product logic.
• Manage factory product cost, labor, and local purchases configuration.
• Coordinate system enhancements and bug resolution via ServiceNow ticket system, collaborating seamlessly with offshore teams.
• Support testing for quarterly elog global system releases, create issue tickets, and manage resolution with offshore support team.
• Serve as the elog product subject matter expert and support various functional groups with advance configuration questions.
• Drive continuous improvement of eLog and product simplification by collaborating with field and CLC stakeholders to streamline the estimating and ordering process.
• Support eLogistics product training, covering the estimating/ordering process.
• Manage product help files including deviation documents and configuration help files.
• Operate in a fast-paced environment and make decisions quickly in response to changing business needs.
• Effectively communicate and coordinate changes throughout the organization.

Qualifications

• 5+ years of experience designing and deploying complex CPQ logic to ensure alignment with Engineering and Configurator systems and enable accurate, automated BOM creation.
• Strong knowledge of elevator systems and components.
• Proven ability to translate complex technical requirements into configuration rules.
• Effective problem-solver with experience troubleshooting configuration issues and implementing solutions.
• Ability to collaborate cross-functionally with engineering, product, and sales teams.
• Self-directed with the ability to prioritize and execute in a fast-paced environment.
• Strong communication skills with the ability to explain concepts to diverse audiences.
• Proficient in Microsoft Office, particularly Excel and Access.
• Bachelor’s degree in engineering, Computer Science, or related field required.
• Willingness to travel to Bloomfield, CT or Florence, SC.

Requirements

• Authorization to work in the U.S. now and in the future without sponsorship.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution from day one of employment.
• Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents.
• Three weeks of paid vacation, along with paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• Generous birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement program.
• Celebration of service anniversaries and spot performance bonus opportunities.
• Salary range for this role is $93,000 - $139,000, based on several factors.

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