Job Description

BACKGROUND:

Kaizen Advance is a growing consulting company based in Atlanta GA specializing in connecting quality workers with work-from-home (remote) opportunities. We are onboarding independent customer service contractors to service client support programs for nationally recognized brands. Client Support Agents will work from home and be the primary link between our clients current and potential customers.

The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity not an employee role. This opportunity is best suited for individuals who can work independently follow structured processes and meet performance expectations without constant supervision.

JOB DUTIES:

Handle customer service calls professionally

Resolve customer inquiries professionally and efficiently

Accurately document call details and outcomes

Meet attendance quality and performance benchmarks

Maintain compliance with program requirements

Requirements

WHAT IT TAKES TO SUCCEED:

Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable friendly and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills

QUALIFICATIONS:

Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred but is not required



TECHNOLOGY REQUIREMENTS:

Windows 11 ONLY No Chromebooks or Apple (Macs) allowed

8GB RAM PC (Minimum) 16 GB RAM PC (Preferred)

Dual monitors

Noise-canceling USB headset

Hardwired internet connection (Ethernet; No Wi-Fi)

IMPORTANT DETAILS:

Certification and startup requirements apply.

Contractors are responsible for managing their schedule and performance.

Apply only if you are prepared to meet professional standards and commit fully to certification and onboarding.

Visit for more information.

Benefits

No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!

You can create your work schedule to fit your needs whether you want a full-time or part-time schedule

You have the opportunity to receive performance-based compensation or other incentives

You can work remotely

Required Skills:

WHAT IT TAKES TO SUCCEED: Outstanding problem-solving skills Patience and empathy - an ability to manage stress and work under pressure Excellent communication skills in writing and verbal with outstanding listening skills Ability to provide knowledgeable friendly and professional customer service Experience navigating and efficiently using program tools and software using technology Basic computer skills QUALIFICATIONS: Must be a legal US Resident and Citizen Must be at least 18 years of age Must be able to pass a 7-year criminal background check Must be able to work at least 15 hours (30 intervals) a week No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard! Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED: A Desktop or Laptop (Windows) Wired internet connection Noise-cancelling headset Quiet workspace

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