Job Description

At OpenKyber, our ServiceNow platform (Polaris) is the backbone of IT service delivery, asset management, and enterprise automation. The Sr. Manager ServiceNow CMDB & Asset Governance is a critical technical role responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes within OpenKyber's ServiceNow environment. This role owns the end-to-end CMDB lifecycle from automated device discovery via Microsoft Intune Graph API integration to CI class governance, hardware asset tracking, and compliance reporting.

The ideal candidate brings strong API expertise, deep knowledge of Microsoft Intune and Microsoft Entra ID, and proven experience maintaining enterprise-grade CMDB data quality in regulated environments driving standardized, automated lifecycle processes to reduce manual effort and improve scalability.

• CMDB Governance & Administration Lead the stabilization and transformation of CMDB and IT Asset Management processes within ServiceNow.
• Focuses on improving data quality, governing multiple data sources including Discovery, Intune, and manual inputs.
• Deep knowledge of the CMDB data model, CI class hierarchy, IRE, Discovery patterns, probes, sensors, and service mapping.
• Experience with CSDM (Common Service Data Model) alignment.
• Own and maintain the ServiceNow CMDB across all CI classes.
• Administer CMDB identification rules, reconciliation policies, and deduplication logic.
• Execute and manage Data Manager policies for bulk CI updates, retirement, deletion, and archival.
• Create and maintain CMDB queries, Dynamic CI Groups, and health dashboards.
• Manage and troubleshoot MID Server clusters and ECC queue processing.
• IT Asset Governance including full hardware asset lifecycle management.
• Microsoft Intune integration & API management including Graph API sync.
• Collaborate with Identity team for Microsoft Entra ID integrations.
• Develop and maintain REST API integrations and scripted REST APIs.
• Manage ServiceNow ITOM Discovery and automate discovery schedules.
• Produce CMDB health reports, compliance dashboards, and lifecycle analytics.
• Support governance and audit reporting to ensure compliance with GxP and regulatory requirements.

• Bachelor's degree in IT, Computer Science or related field.
• 5+ years experience with ServiceNow CMDB, ITAM, ITOM Discovery.
• Strong expertise with Microsoft Intune and Entra ID, including Graph API integration.
• Proficient in REST API design, OAuth, JSON, scripted integrations.
• Experienced with ServiceNow scripting including Business Rules, Script Includes, and Scheduled Jobs.
• Strong understanding of ITIL processes and data governance.

Preferred experience with recent ServiceNow platform versions, Azure Logic Apps, Azure SQL, Workday integration, ITIL Foundation certification, and experience in regulated environments.

For applications and inquiries, contact:hirings@openkyber.com

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