Customer Success Manager Job at Intelligems, New York, NY

cUttS09WbHM1KzZ5K3BTWk1XTXNqWEZJU1E9PQ==
  • Intelligems
  • New York, NY

Job Description

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.

Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.

We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.

We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.

The Role

We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.

Key Responsibilities

  • Conduct one-on-one meetings with Customers to understand goals and develop strategies
  • Schedule trainings to empower and educate Customers
  • Conduct data analysis to develop insights
  • Educate Customers on new features
  • Optimize processes to scale success efficiently
  • Define and track core customer success metrics (e.g., retention)
  • Collect feedback from Customers to inform the product roadmap
  • Contribute to Sales and Customer Support processes as needed

Qualifications

  • Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
  • Excellent communication and problem-solving skills
  • Strong desire to help others and think on your feet
  • Comfortable working “in the weeds” to solve problems and building processes for repeatable solutions
  • Ability to multitask, prioritize, and manage time effectively
  • Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
  • Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

What’s Offered

  • Competitive salary and equity packages
  • Medical, dental, and vision insurance
  • 401k + match
  • Flexible PTO policy
  • Parental leave
  • $ to spend quarterly with our growing list of brands
  • WFH setup stipend
  • Laptop provided
  • Team meetups and events

Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.

All Intelligems interviews are transcribed by an AI notetaker.

#LI-remote

Job Tags

Permanent employment, Work from home, Flexible hours

Similar Jobs

V R Della Infotech Inc

Accounting Clerk Job at V R Della Infotech Inc

 ...Shift : Monday to Friday 8am to 5pm (Remote Friday). Interview: Onsite interview OC Job Title : AR Specialist Treasury...  ...Team PURPOSE OF THE JOB The AR Specialist is accountable for managing and collecting delinquent accounts receivable for... 

Morning Star Hospice and Palliative Care

Certified Nursing Assistant (CNA) - Hospice | Full-Time | Benefits Job at Morning Star Hospice and Palliative Care

CNA Jobs That Feel Different In the Best Way If you are a Certified Nursing Assistant looking for a role where you can slow down, connect with patients, and provide meaningful care, this is the opportunity youve been searching for. At Morning Star Hospice... 

MedNorth Health Center

Health Information Management Specialist Job at MedNorth Health Center

 ...Job Summary: The Health Information Specialist works in a team-centered environment handling incoming and outgoing health information data...  ...Excel, MS Word Prefer Associate Degree in Health Information Management or related area business administration or management; or... 

Crown Allstate

Insurance Sales Agent Job at Crown Allstate

Become an Allstate Sales Agent: Your Next Big Opportunity!Crown Allstate Insurance Agency, located inside Crown Automotive dealerships in St. Petersburg, is growing! Were looking for motivated Insurance Sales Agents & Customer Service Representatives to join our team... 

Cipla

Packaging Mechanic Job at Cipla

NOTICE: The posting for local applicants only - is not for those applying for a global assignment and/or for employees working outside of Cipla's US Subsidiaries or Affiliates Job Title PackagingMechanic Organization Name InvaGen Pharmaceuticals, Inc. Location Central Islip...