We are seeking a detail-oriented IT Help Desk Support Specialist to provide Tier 1 technical support to users. The ideal candidate will be responsible for triaging support requests, assisting with account setup, and providing user assistance within the Learning Management System (LMS). This role requires strong customer service skills, attention to detail, and the ability to work within IT support systems such as ServiceNow .
Triage and manage incoming ServiceNow tickets related to account setup and user support requests.
Follow up with users via ServiceNow updates or phone calls to understand the scope of support requests and gather additional details.
Collaborate with the Learning Management System (LMS) team to merge user accounts and ensure proper association with SSO accounts .
Provide user support for LMS-related activities such as course enrollment and course access .
Conduct outbound phone calls to assist users who prefer phone-based support through the contact center.
Maintain accurate documentation of support activities and resolutions.
Ensure sensitive and confidential information is handled appropriately.
Assist users in navigating IT systems and resolving basic technical issues.
Provide excellent customer service and technical assistance to end users.
Experience in customer service or IT support roles .
Ability to follow written and verbal instructions effectively.
Strong attention to detail and organizational skills.
Ability to handle confidential information with discretion .
Comfort working with IT systems and support tools .
Proficiency with Microsoft Office applications .
Strong communication and interpersonal skills.
Experience working with ServiceNow or similar ticketing systems .
Knowledge of state government processes or agencies .
Bilingual skills and comfort using translation technologies such as Google Translate or telephonic translation services .
...Company Description General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and... ...these aircraft. Job Description We are hiring talented Junior Software Engineer to help develop the next generation of avionics systems...
...Pay: $17.00 - $19.00 per hour Schedule: Part-Time | Split Shifts | School-Year Position Apply by email: ****@*****.*** Drive With Purpose. Flexible Schedule. Make a Difference. Quality Care Transportation (QCT) is hiring Type III School Van Drivers to...
...Registered Nurse is responsible for delivering quality general/psychiatric nursing care to patients who are in Intensive Outpatient or in... ...Degree or Bachelor's Degree Required Must possess current RN license. Experience Prior Psychiatric Healthcare experience...
...Manufacturing Operator I FLSA Classification: Full-Time, Non-Exempt/Hourly Professional Work Location:Fall River, MA Work Hours: Second Shift: 3:00PM - 11:30PM / Flexibilityall Shifts: (weekends may be required based on business needs) Reports To: Production Supervisor...
Paretti Mazda is looking for a customer-focused Service Advisor who is passionate about providing exceptional experiences for our clients. In this role, you will be the face of our service department, ensuring that each customer receives the highest level of care and communication...