Job Details:
Job Title: IT Technical Support Specialist (Network Administrator) - NAVFAC Marianas CIO Office
Location: Onsite, Naval Base Guam / NAVFAC Marianas (Building 205, Halsey Drive, Nimitz Hill, Piti, Guam and Building 3179, Sumay Dr., Santa Rita, Guam; occasional work at other NAVFAC sites on Naval Base Guam, MCB Camp Blaz, and Andersen AFB)
Schedule: Up to 40 hrs/week, Mon Fri, normal business hours, excludes federal holidays. No overtime authorized. No travel/reimbursement.
Clearance: Must be a U.S. citizen with an active Tier 3 (T3) clearance, or able to obtain an interim T3 prior to onboarding. Position requires CAC issuance (routine physical access to a military installation and logical access to DoD/Navy networks).
Certification (DoDM 8140.03, WRC 411, Intermediate proficiency) - must hold at least one before onboarding, and maintain it active for the life of the contract:
CompTIA Security+
EC-Council Certified Network Defender (CND)
GIAC Foundational Cybersecurity Technologies (GFACT)
GIAC Security Essentials Certification (GSEC)
Must also complete 20 hrs/year of Continuing Professional Development (or whatever the certifying body requires, whichever is greater), and produce proof of certification/CPD to the COR on request.
Experience Required:
Minimum 3 years in IT helpdesk, technical support, or asset management (less experience acceptable if relevant certs/skills offset it)
Demonstrated MDM (Mobile Device Management) and enterprise ticketing system experience
Fluent, effective English communication, oral and written
Able to read/interpret command policies, technical documents, manuals
Able to draft correspondence and reports, and communicate with government civilians, military personnel, client reps, and contract management
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams
Physical Requirements: Able to stand for long periods; walk uneven/rocky terrain; bend, crouch, stoop, reach, climb ladders; lift/move IT equipment up to 25 lbs; sufficient vision to identify safety concerns.
Key Responsibilities:
Tier 1/2 helpdesk support via email, phone, and Teams - log, triage, troubleshoot, and resolve tickets in the command's enterprise ticket tracking system to a 95% SLA
Tier 2: diagnose/resolve complex hardware, software, and network connectivity issues; hands-on/remote install, configuration, and upgrades
Serve as Telephone Coordinating Officer (TCO) support - manage legacy landlines, VoIP, line drops, phone allocations/directories
Act as command's IT Representative (ITR) - liaise between end users and the CIO3 office, gather requirements, coordinate deployments, escalate technical conflicts
Own Mobile Device Management (MDM): provisioning, configuration, security enforcement, ongoing maintenance
Manage IT asset lifecycle and database: workstations, peripherals, MFDs, and software licenses from procurement through DRMO disposal; maintain accurate asset logs
Create/maintain SOPs, user reference guides, and outage/update communications
Provide administrative/clerical support to the CIO3 office (file management, daily ops support)
Submit monthly invoices (100% accurate) with all required elements (contract/task order number, invoice date, billing POP, funded/remaining value, ITD hours/costs, CLINs, itemized costs with Guam GRT where applicable) no later than the 15th of the following month.
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