Job Description

JOB OPENING — Live Chat Support (Fully Remote) ADF Medical Services Inc.

We're hiring a responsive and professional Fully Remote Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online — this role is for you.

Role: Live Chat Support Agent (Fully Remote)

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

What You'll Do:

• Respond instantly to patient and client inquiries through our live chat platform
• Provide accurate and helpful information on services, appointments, billing, and support
• Manage multiple live chat conversations simultaneously with speed and professionalism
• Log and document all chat interactions accurately in our CRM system
• Identify and escalate urgent or unresolved issues to the appropriate team promptly
• Deliver a consistently warm and professional patient experience in every chat
• Follow all company communication guidelines and service quality standards
• Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• 100% remote — work from anywhere
• Supportive team environment and ongoing coaching
• Career growth and advancement opportunities within ADF Medical Services

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