Job Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned
• Assist with coordinating emergency response procedures and evacuation protocols
• Support hotel leadership during emergency situations and operational incidents
• Provide guidance, coaching, and training support to Security Officers and team members
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations
• Promote positive guest and employee interactions while maintaining a professional security presence
• Assist with scheduling, shift coverage, and departmental communication as assigned
• Support VIP arrivals, special events, and high-profile guest activities as needed
• Maintain confidentiality and professionalism when handling sensitive situations and information
• Participate in departmental meetings, training programs, and safety drills

Qualifications

• Previous security, law enforcement, military, hospitality security, or related experience required
• Previous supervisory or leadership experience preferred
• Luxury hotel or hospitality experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to remain calm, professional, and solution-oriented during stressful or emergency situations
• Strong observation, decision-making, and conflict-resolution abilities
• Ability to prepare accurate reports and documentation
• Basic computer proficiency and familiarity with security systems preferred
• Professional appearance and demeanor required
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays as operationally required
• High school diploma or equivalent required; additional education or certifications preferred
• Must be legally authorized to work in the United States
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

Additional Information

All your information will be kept confidential according to EEO guidelines.

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