Job Description

Salary: $134,710 - 268,985 per year Requirements:

• We need at least five years of recent experience managing and maintaining large enterprise systems in complex, matrixed organizations, including at least three years directly overseeing the ServiceNow platform with strong emphasis on ITSM, ITOM, and IRM.
• We require a bachelors degree from an accredited college or university, or at least five years of equivalent professional experience.
• You should have completed at least two full ServiceNow implementations and hold an active ServiceNow System Administration (CSA) certification; additional certifications such as CIS in IT Service Management, Discovery, Event Management, Service Mapping, Risk and Compliance, Third-party Risk Management, or Vulnerability Response are preferred.
• We look for experience leading teams of varying sizes on agile-based projects or project components to meet defined requirements.
• You must be willing to travel as needed.
• You must be authorized to work in the U.S. without current or future employer sponsorship.

• We manage ServiceNow client implementations across multiple workstreams, from early planning and requirements gathering through design, development, testing, deployment, and post-engagement support.
• We facilitate client workshops to share leading practices for ITSM, ITOM, and IRM, while translating complex business needs into functional and technical requirements.
• We partner with decision-makers to define project roadmaps and ensure delivery stays aligned with organizational strategy and objectives.
• We coach, train, and mentor team members and clients on ServiceNow operations, upgrades, and development.
• We lead onshore and offshore teams in delivering agile workstreams assigned by engagement leadership.
• We contribute to business development efforts, including opportunity identification, proposal creation, and pursuit activities, collaborating with other KPMG service lines and industry groups.
• We manage engagements in line with our financial and cost management policies.

• Support
• ITSM
• ServiceNow

More:

We are KPMG Advisory, a collaborative consulting practice focused on transformation and long-term growth. We invest heavily in our people through learning and career development opportunities, a world-class training facility, leading market tools, and a strong team-oriented culture that encourages professionals to bring their whole selves to work. This role sits within our Consulting organization as a Manager, ServiceNow. We offer a comprehensive compensation and benefits package, including medical and dental coverage, vision, disability and life insurance, 401(k) plans, personal well-being support, paid time off, and scheduled holiday breaks, subject to eligibility. Salary ranges vary by location, with a California range of $134,710 to $268,985. We are an equal opportunity employer and review candidates on a rolling basis.

last updated 36 week of 2026

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