Job Description

The UPS Store is recognized for providing world-class customer service. The UPS Store has been voted the #1 Customer Service Brand in the USA by Forbes for three consecutive years. The UPS Store in Henrietta is an independently owned franchise. It operates at a high level, often ranked #1 or #2 in the area. Working for The UPS Store in Henrietta, you will learn the formula for success for operating a franchise model. This position is ideal for energetic, entrepreneurial go-getters. The Store Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer experience to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), and/or two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. This position is ideal for a person who has been in the retail field for a couple of years and is ready to make the next step into management. You will be mentored to be able to manage a retail location successfully, by utilizing the ideas, the structure and the proven formula of this location.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates staff meetings, as needed
• Monitors, evaluates and maximizes customer experience and customer satisfaction
• Manages Store's Key Performance Indicators and prepares/provides reporting
• Seeks opportunities for increasing store sales
• Responsible for Profit and Los Statements including controlling cost of goods sold, and store expenses while increasing sales
• Manages inventory
• Reviews employee timesheets and submits for payroll processing
• Oversees Store's maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Retail Experience and/or college education degree, coursework, or tech school desired
• Previous store management experience recommended, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for store operations

COMPENSATION

$24-$26/hr, 40 hours per week, plus overtime as needed. Quarterly Bonus. 401K (after 1 year). Profit Sharing (after 1 year), Holiday pay. PTO.

Job Tags

Full time, Work at office

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