Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.
As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm Eastern) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences.
You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime.
You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
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