Job Description

Store Location: 829 Bethel Rd, Columbus, 43214 (Micro Center Complex)

A UPS Store Associate typically helps customers with shipping, printing, mailbox services, and general retail operations. Responsibilities often include:

• Greeting customers and providing friendly, professional service.
• Processing domestic and international shipments using UPS and other carriers as available.
• Packing items securely using appropriate materials.
• Printing shipping labels and preparing packages for pickup.
• Operating the cash register and handling payments accurately.
• Assisting customers with printing, copying, scanning, faxing, and document finishing services.
• Managing mailbox rentals, package receiving, and customer notifications.
• Answering phone calls and responding to customer questions about services and pricing.
• Maintaining inventory by stocking shipping supplies and retail merchandise.
• Keeping the store clean, organized, and presentable.
• Following company policies, security procedures, and shipping regulations.
• Resolving basic customer concerns or escalating issues when needed.
• Working collaboratively with team members to meet daily operational goals.

Skills commonly required

• Strong customer service and communication skills.
• Attention to detail, especially when processing shipments and customer information.
• Basic computer and point-of-sale (POS) system proficiency.
• Ability to multitask in a fast-paced retail environment.
• Basic math and cash-handling skills.
• Ability to lift packages (often up to 50 pounds, depending on the location).
• Dependability, organization, and problem-solving skills.

Cold Stone Creamery and Wetzel's Pretzels
Cold Stone Creamery:
Cold Stone Creamery’s products include:
Custom ice cream with mix-ins (candies, nuts, brownies, syrups), Ice cream cakes and pies
Cookie sandwiches ,Smoothies, shakes, and blended coffee drink
Wetzel's Pretzels:
Wetzel’s specializes in fresh-baked soft pretzels made daily in store. The menu includes a variety of flavors and styles
Original Pretzel, Salt/Cheese/Cinnamon Pretzel, Pepperoni Pretzel, Jalaron – pepperoni + jalapeño on pretzel, Bitz (Salt, Pepperoni, Cinnamon, Cheese), Cheese Dog, Wetzel Dog, Mozzarella Stickz, Fresh Lemonade, Frozen Lemonade & Granita and DIPS

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