Job Description

: Schedule: Mon - Fri Flex Overview: The primary purpose of the Employee Relations Officer I position is to handle employee relations activities for the organization. This individual will also perform duties and functions that are considered “auxiliary” in service of that primary purpose. Responsibilities:

• Act as an intermediary between employees and managers
• Use, review, update and administer HR policies, procedures and processes, regularly
• Ensure compliance with federal, state and local employment laws and regulations, and organization policies.
• Collaborate and foster positive working relationships, including functioning in a coaching role, with Senior Management, branch/department managers and team members across the organization.
• Be responsible for monitoring exit surveys of terminated employees, conducting investigations into concerns, and escalating concerns to additional organization leaders, as necessary.
• Track and analyze data associated with employment-related concerns to identify trends and opportunities for improvement.
• Serve as a resource and escalation point for managers and team members when employment-related concerns arise.
• Conduct investigations precipitated by submissions to the Ethics Connection Hotline
• Investigate allegations of employee/employer misconduct and recommend resolutions. Communicate corrective action and termination decisions on behalf of the Employee Relations department and/or the organization.
• Be proactive in finding solutions and preventing foreseeable problems to human resources-related issues in the organization.
• Communicate with credit union attorneys regarding employment issues.
• Assist in administering Equal Employment Opportunity (EEO) & Affirmative Action programs
• Process unemployment claims and work with the respective state agencies which oversee unemployment claims.
• Represent the organization in unemployment hearings.
• Train HR-related content for leadership

Qualifications: Education/Certification:

• Bachelor's degree in human resources or equivalent management and/or employee relations experience preferred.

Requirements/Knowledge:

• Strong understanding of employment-related laws and regulations preferred.
• Strong understanding of organization policies and procedures related to HR preferred.
• Thorough knowledge of credit union products, services, policies, and procedures preferred.
• Commitment to Diversity, Equity, Inclusion and Belonging

Experience:

• Credit union experience in human resources or management preferred.

Skills/Abilities:

• Highest level of personal and professional ethics
• Demonstrates problem-solving and inter-personal communication skills.
• Excellent verbal and written communication skills
• Self-starter, highly motivated, organized, and detail oriented.
• Demonstrates curiosity and the ability to analyze information and situations.
• Demonstrates and supports a team environment.
• Supervisory experience, a plus.
• Professional in appearance and attitude.
• Ability to work well independently with limited daily supervision while meeting deadlines.

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